So here's a question, we're thinking about using Ruby Receptionists, Answer 1, Vicky Virtual, etc. etc. Some sort of virtual receptionist/scheduling service. But I haven't even the slightest idea where to begin calculating how many minutes we would use to know what tier or type of plan we should get. Last few months, we've averaged 2,000 minutes on incoming phone calls. But obviously, only a very small percentage of those minutes would/should be handled by a receptionist. Most of it was discussions about cases with clients, etc. etc. But should we budget 5% of that time? 15? Translating total minutes used into total receptionist minutes is something I can't seem to wrap my brain around.
It looks like you're new here. If you want to get involved, click one of these buttons!