I have been using the virtual receptionist service Ruby Receptionists for over a year. They are the third virtual receptionist service I have used, and they're by far the best. It's not even close, really.
Ruby just sent me an email informing me that (for the second time since I started using them) they are increasing their rates. My monthly bill with Ruby is typically around $1,400, and that is already about $400 above my budget.
The nature of my plaintiffs' civil rights contingent-fee practice is that I need to talk to about 50 potential clients in order to find just one person who I think has a viable claim, so there is really no way for me to decrease the volume of calls Ruby handles. I suppose I could start answering my own phone some days, but because handling phone intake is the most spiritually draining part of my practice--after all, I can't help most of the folk I talk to, and some of them take their frustration out on me--I'd like to avoid doing that.
So here's my question: Can anyone recommend a less-expensive virtual receptionist? My preference would be to stay with Ruby, but I don't know if I can continue to pay their rates, which I can only assume will continue to increase.
By the way, it's not lost on me that even at $1,400/month, Ruby is still much less expensive than a full-time receptionist. And Ruby probably does a better job at handling phone calls than most in-house receptionists. But my budget is what it is.
Thanks in advance for your feedback.
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